We always try to provide the best service and support to our customers who purchase the Premium version of products. If the products are not working correctly, submit our forum post with an accurate description with the screenshot will reply to you as soon as possible, and our expert team will fix your problem or mail firstname.lastname@example.org (no space).
If you are using shared hosting plan, then there is high chance that demo import might not work on your server because your server might have some limitations. For the demo import to work properly, the PHP configuration on your server should be:
Note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the product to your desired result. Error messages are often related to improper setup, hosting, configuration, plugin conflicts, or missing files which, causes the item to not work.
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Noted: Refund may take 15+ days to arrive your account.